Shipping Information

SHIPPING FAQ


Do you ship worldwide & how much does shipping cost?


Yes - we ship worldwide. We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be as smooth and upfront as possible - just the way we like it.


For Non-US Customers * Please note that customs policies and import duties vary widely for international orders outside of the United States. Your local customs office can assist with any customs duties outside of our control.


Processing Times


Orders are processed within 24-48 hours of when they are placed, and shipped out as soon as they are ready.


Where can I find my tracking number?


When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.


If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!


If you need more detailed information, please shoot us an email at support@therashield.la and we'll help you out!

 

GENERAL FAQ

Can I cancel my order after I've made a purchase?

Yes! We offer immediate order cancellation between 24 and 48 hours of your order being placed.


Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet. 

If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.


How do I return or exchange an item?

Our return policy is effective for 14 days from the time your order is delivered.

Please refer to our returns & refunds policy for more information on how to initiate the returns process.


What if the item I ordered arrived broken or damaged?

We’ll make it up to you. You can request a refund, or an exchange/store credit. Please contact us at support@therashield.la